(4.5 / 5)14+ Ratings

Safavieh Reviews

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Overall Rating

4.5
14 Reviews
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About Safavieh

Safavieh.com is the official website of Safavieh, offering a wide selection of luxurious area rugs and home furnishings. The site features finely crafted furniture, accent accessories, lighting, and more, catering to various interior design styles, including contemporary and classic décor.

Safavieh Pros & Cons

Pros:

  • Design and Quality: Safavieh is known for its high-quality, stylish rugs and home furnishings. They offer a wide range of designs, from antique reproductions to contemporary styles.
  • Innovation and Tradition: The company combines innovative manufacturing techniques with centuries-old traditions in rug weaving and furniture craftsmanship.

Cons:

  • Poor Customer Service: Many customers have reported poor customer service experiences, including unresponsiveness, lack of responsibility for mistakes, and difficulty in resolving issues.
  • Unfair Business Practices: Some reviewers have accused Safavieh of unfair business practices, such as not enforcing MAP (Minimum Advertised Price) policies and charging high return shipping fees.
  • Quality Issues: There have been complaints about the quality of products, including rugs that are not true to size, damaged furniture, and products that wear poorly.
  • Return Policy Issues: Customers have reported difficulties with returning products, including high return shipping fees and lack of clear return policies.

Overall, while Safavieh offers high-quality products, its customer service and business practices have been a significant concern for many customers.

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Safavieh Customer Reviews (14)

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Danijela Grijpma
Danijela Grijpma
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Jul 17, 2024
Andrea Heinz
Andrea Heinz
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Jul 17, 2024
Aidan Cross
Aidan Cross
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Jul 16, 2024
Nurbika Godina
Nurbika Godina
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Jul 16, 2024
Maisie Bryant
Maisie Bryant
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Jul 15, 2024
Rabican Godin
Rabican Godin
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Jul 15, 2024
Tyson Carignan
Tyson Carignan
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Jul 14, 2024
Aloisa Bergamaschi
Aloisa Bergamaschi
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Jul 13, 2024
Austin Garcia
Austin Garcia
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Jul 12, 2024
Samuel Gordon
Samuel Gordon
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Jul 12, 2024

Safavieh Customer’s Q&A

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Safavieh Features and Benefits

Key Features and Benefits of Safavieh Products:

  1. Variety of Materials:

    • Wool: Soft, stain-resistant, and available in hand-knotted and hand-tufted rugs.
    • Synthetic Yarn: Durable, beautifully designed, and available in various styles including indoor/outdoor rugs.
    • Viscose: Luxurious, lustrous, and silky soft, ideal for low-traffic areas.
    • Natural Fibers: Includes genuine cow hides, leather strip shags, natural sheep skin, synthetic grass, and recycled materials.
  2. Construction Methods:

    • Hand-Knotted: Detailed attention to pattern and weaving process.
    • Hand-Tufted: Practical and soft, with a plain backing material.
    • Hand-Loomed: Uses a wooden vertical-shaft loom and is powered by hand or foot.
    • Power Loomed: Electronically driven machines with intricate graphic images and color blends.
  3. Durability and Maintenance:

    • Pet Friendly: Resistant to pulls from playful pets and easy to clean.
    • Kid Friendly: Safe for children and easy to clean.
    • No-Shedding: Resistant to shedding under normal household conditions.
  4. Return Policy:

    • 30-Day Return Policy: Allows for returns within 30 days of purchase for a replacement or refund.
  5. Customer Support:

    • Dealer/Designer Accounts: Enables designers to shop directly on the website, create vision boards, and correspond with sales representatives.
    • Sample Requests: Designers can request rug and fabric samples via email.
    • Password Reset: Easy process for resetting passwords if lost or misplaced.
  6. Quality Assurance:

    • OEKO-TEX Certification: Ensures that rugs have passed tests for harmful substances, making them safe for human and ecological terms.
  7. Global Availability:

    • International Distribution: Safavieh ships products worldwide, with a strong presence in the United States, Canada, South America, Europe, and Asia.
  8. Innovation and Tradition:

    • Combination of High Tech and High Touch: Safavieh combines state-of-the-art operations with centuries-old standards of quality and craftsmanship.

Safavieh Pricing

Safavieh.com offers a variety of rugs and home furnishings at different price points. Here are some specific prices mentioned:

  • Area Rugs: Prices range from $64.39 to $1,404.00.
  • Runner Rugs: Prices range from $41.47 to $138.88.
  • Clearance Rugs: Prices range from $51.46 to $369.41.

Additionally, there are ongoing sales and discounts:

  • In-Store Warehouse Sale: Up to 70% off.
  • FALL SALE: 15% off select brands with code: FALL.
  • HOME FOR THE HOLIDAYS SAVE: 10% off Lexington brands with code: LEX10.
  • 20% Off Hudson Valley Lighting: Code: HVL20.

For more detailed pricing, it is recommended to visit the Safavieh website or check their clearance page.

Payment Method

Safavieh.com offers a variety of payment methods. Customers can pay for their purchases using their credit or debit card. The website also offers a Safavieh Platinum Card which allows customers to start shopping with special finance options.

In case of returns, Safavieh offers two refund methods. Customers can choose to receive a refund as Store Credit or to their original payment method.

Please note that this information is subject to change and it's always a good idea to check the latest payment methods on the Safavieh website.

Safavieh FAQs

FAQ

Safavieh Alternatives

Here are some alternatives to Safavieh.com:

  1. Secretlab.co
  2. Acmecorp.com
  3. Foagroup.com
  4. Burrow.com
  5. Lovesac.com

These websites offer a variety of home furnishings and decor, similar to Safavieh. Each has its own unique offerings and style, so it's worth exploring each one to find the best fit for your needs. Please note that this list is not exhaustive and there may be other similar websites available. Always remember to compare prices, read reviews, and check the return policy before making a purchase. Happy shopping!

FAQ

How To Open A Safavieh Account?

To open an account on Safavieh.com, follow these steps:

  1. Visit the Safavieh website.
  2. Click on the "Register" button.
  3. Fill in the required fields with your information.
  4. Click on the "Register Now" button to create your account.

Once the account is created, you can enjoy all the benefits of being a Safavieh Shoppe'er.

For those interested in opening a Safavieh Dealer & Designer Trade Account, there is a separate application process. This involves filling out an application form and submitting the required documents. For more information, please visit the Safavieh Dealer & Designer Trade Account page on the Safavieh website.

Please note that Safavieh is not currently opening any new ecommerce, online store accounts.

FAQ

Safavieh Return Policy?

Safavieh's Standard Return Policy allows for products to be returned 30 days after purchase in exchange for a replacement or a refund. If the item being returned was processed correctly and was not damaged in any way, a small restocking / handling fee may be charged. In the case of damage to a product, a photo of the damaged piece may be requested before a replacement can be provided. A customer service rep will provide a shipping label and all necessary information for the item to be returned in case of product damage. However, return shipping labels are not provided in the case of “Buyers Remorse” or discretionary buyer returns. In these instances, the product needs to be returned to the Safavieh location that shipped the item(s). Once the item(s) have been returned, a refund or exchange will be processed.

For products purchased from a Safavieh retail partner using the Buy Now links on shop.safavieh.com, contact the retailer directly and follow their return policy instructions.

In cases of "buyer’s remorse," a shipping / handling fee of 25% will be applied. Return shipping charges in these cases are the responsibility of the purchaser. Shipped orders cannot be canceled. If a delivery is refused, the purchaser is responsible for all shipping costs.

To return an item, a customer service representative will provide a shipping label and necessary information to return the item. Refunds typically take 14 business days once an item is returned.

For further questions or to reach out to Safavieh Shoppe Client Services, please email at cs@shop.safavieh.com.

This return policy applies only to products marked as "Clearance" and purchased using the Clearance Shopping Cart and Checkout on shop.safavieh.com. All sales become final after 30 days.

Please note that this information is subject to change and it's always a good idea to check the latest return policy on the Safavieh website.

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